Oct. 16, 2007
4PatientCare Delivers Automated Administrative and Clinical Healthcare Communication Solutions for Microsoft Office Communications Server 2007
[Los Angeles, CA] — Oct. 16, 2007 — 4PatientCare today
announced the release of Unified Communication Solutions for healthcare. These administrative and clinical messaging
solutions, built on Microsoft Office Communications Server 2007, are fully
integrated with decision support. This
platform transforms the healthcare experience by automating the most common and
important health care transactions across consumer-patients,
physician-providers and health plans.
One robust application is to remotely monitor
patients with Heart Failure (HF). This
chronic disease is the most costly Diagnosis Related Group (DRG) in the United
States. Unfortunately, more than
one-forth of patients discharged from the hospital with the diagnosis of HF
will be re-admitted for the same reason within 90 days. Many of these re-admissions, which typically
cost more than $10,000 each, are preventable.
4PatientCare proactively communicates with patients and determines if
they require an intervention before they reach clinical crisis. This “early warning system” can replace
Emergency Department visits and hospital admissions with a scheduled office
visit. The desired result -
dramatically lowered cost with improved quality of life.
The promise of remote monitoring for
chronic illness is exciting. Even more
important is the prevention of illness.
Persons of lower socio-economic status use preventive care measures less
than persons from financially fortunate backgrounds. This remains true even when they have heath insurance that covers
preventive care. Care1st
Heath Plan, a premier Medicaid and Medicare Health Plan in Southern California,
used 4PatientCare services to increase patient understanding and use of
available preventive services. Dr.
Jorge Weingarten, Chief Medical Officer of Care1st said
“4PatientCare has delivered a cost-effective solution for interactive
communication with our patients. There
would be no other way to contact our thousands of new members each month,
message them appropriately, ask their desired action and make an appointment on
one call. Our rates of initial health
assessment for preventive services in select markets have more than doubled
since we began proactive outreach with 4PatientCare. There is no doubt this technology has provided an important
communication solution for our members.”
The advanced clinical platforms complement
4PatientCare’s multi-modal patient communication services that enable practices
to seamlessly integrate their practice management systems with unified
communication solutions. The
administrative platform fill a practice schedule with desired patients and
ensure those scheduled show up on time prepared for their visit. These Internet-based ASP automated solutions
reach out to patients due for an appointment, schedule the appointment
automatically, and remind the patient of their appointment. This functionality is delivered without
requiring change in office-based technology or procedures and without human
resource cost.
“Microsoft Office Communications Server 2007
has allowed us to deliver complete turnkey solutions for our clients with
speed, stability and scalability,” says George Mustafa, Chief Technology
Officer, 4Patientcare.
“Microsoft’s unified communications
includes both inbound as well as outbound communications,” said Yancey Smith,
group marketing manager, Unified Communications Group at Microsoft. “4Patientcare’s solution enables healthcare
organizations to more efficiently communicate with their patients and customers
through an automated software platform built on Office Communications Server
2007 that reaches out pro-actively via the telephone and Web, which means lower
costs for both both providers and their
patients”

4PatientCare is the leader in automated
communication between patients, plans and providers. With millions of calls and
nearly a decade of leading-edge experience, 4PatientCare optimizes customer
service and clinical care by integrating intelligent, multi-modal communication
(automated speech recognition, postal, email, live human, and web), scheduling
and decision support technology. 4PatientCare solutions improve patient
satisfaction and care delivery. For more information, visit
www.4PatientCare.com
All product and company
names herein may be trademarks of their respective owners.
For more information:
John Harding, 4PatientCare, jaharding@4PatientCare,com (562) 861-1800